Already have Infusion but not sure where to start?
If you have access to Infusion, please log a ticket.
If you do not have access to Infusion, please reach out to our Customer Success Team during business hours using the toll-free lines below:
Australia - 1300 156 640
New Zealand - 0800 354 357
We have a dedicated page with guides, updates and FAQ just for you.
Infusion lets you:
Log and track issues anytime, from anywhere
Chat directly with our Customer Success Team
Receive automated, customised Service Level Agreement reporting at any time
Update your details on demand
Keep up to date with what’s happening at Fusion5
Access hints and tips via a dedicated knowledge section
And if you’d rather talk to someone directly, you can chat, text, email or simply phone us. Our Customer Success Team is available from 8:00am to 5:30pm, Monday to Friday (excluding national public holidays).
- Log your issue in Infusion
- We start working on your issue
- We contact you if we need more information
- You can update the issue with more information at any time
- We let you know as soon as the issue is resolved
- You close the issue once you’re happy with the outcome
Testimonials
As always the team is fantastic. Helps me through the issue and also provides training so it can be done independently next time.
Happy with the support service provided on this issue. Response is quick and has been resolved fast.
Very quick response to Priority 1 ticket and good detailed analysis of the issue.
Excellent service, nice to see all the performed tasks are included in the calls.
5/5! The consultant provided me text updates. He even gave me a call after completion.
The help desk team are always very helpful and nothing is a problem to them.
