Enhance customer experience, simplify sales processes
Consistent customer engagement, from 'hello, can I help you' through to 'congrats — I know you'll love it!' is the secret to securing customers who keep smiling long after the sale is done.
Tracking leads, responding automatically to buying clues, and providing memorable experiences — all while securely protecting your sales and customer data — are just a few of the winning moments you can achieve with Dynamics 365.
Centralised sales data
Keep all sales and prospect information in one place, ensuring your Sales & Marketing teams have a single source of truth for better collaboration and efficiency.
Shared insights
Make key notes, progress updates, and insights instantly accessible, so your team can stay aligned and make informed decisions without delays.
Automated outreach
Engage customers at the perfect moment with timely, automated communications, improving response rates and boosting conversions effortlessly.
Insightful dashboards
Gain real-time visibility into performance with clear, data-driven dashboards that simplify reporting and help drive smarter business strategies.
Automated forecasting
Streamline pipeline tracking and forecasting with automation, eliminating the need for manual spreadsheets and reducing human error.
So what can Microsoft Dynamics 365 Customer Engagement (CE) do for me?
Empower your people, drive more sales
- Strengthen customer relationships, act on insights, and close deals faster.
- Manage contacts, leads, campaigns, collateral, and service cases in one place.
Delight your customers with a seamless, end-to-end service experience
- Improve first-time fix rates by enhancing remote resolution capabilities.
- Enable customers to self-log and track issues via self-service portals.
Connect sales and marketing, automate and nurture relationships
- Move beyond basic email marketing to discover and nurture more sales-ready leads.
- Ramp up your marketing ROI by connecting sales and marketing, automating processes, and making smarter decisions.
Maximise the value of your customers
- Convert your customers into lifelong brand advocates.
- Respond to every query with quick, relevant answers on any channel, even on the go.
Make every project a success
- Deliver profitable, on-time, and within-budget projects consistently.
- Enhance customer trust and employee productivity with streamlined project workflows.
See Dynamics 365 CRM in action.
Our specialists can discuss your requirements and show you the features that will benefit your business the most.
Book a demo.
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