We dedicated a whole team to customer success
We're here to help. We're all about providing you with the best possible customer experience. This includes a strong partnership, qualified people with real-world expertise, innovative ideas and solutions, and outstanding support services. We have an unequivocal commitment to helping you realise more return on your investment, year after year.
What can our Customer Success Team do for you?
Fusion5's Customer Success Team is dedicated to ensuring your every engagement with us is a positive one.
And we keep our promises. Why? Because we want you to experience the value of being a Fusion5 ‘customer for life’.
Our amazing team do so much more than just ‘fix things’. While our goal is the smooth, efficient, uninterrupted running of your business on a day-to-day basis, that's not all we care about.
Your future success is just as important to us!
Service Delivery Managers
Our SDMs are responsible for maintaining a strong and effective support relationship with you. They're your voice and advocate — making sure your issues are attended to quickly and new work requests are thoroughly scoped and well delivered.
Customer Success Coordinators
Our Coordinators work with our Consultants and Service Delivery Managers to quickly respond to and effectively resource your support requests. They’re also responsible for bringing value-add initiatives to your business, including our acclaimed Fusion5 Connect insights, training and events.
Consultants
Our Consultants provide application and technical support across all of your solutions. They evaluate issues and work with you until you’re completely satisfied with the outcome, suggest continuous improvements to your application investments and provide a highly responsive break/fix service.
Customer Success Administrators
From providing support for our Service Delivery Managers to giving back-up cover to our Coordinators, our Administrators are key to making the day-to-day running of our team as efficient and effective as possible.
Consulting Manager
Our Consulting Manager works with our Consultants to help you optimise and gain real value from your solutions. They make certain your issues and requests are responded to in a timely manner to ensure you are happy with the outcome.
Delivery & Operations Manager
Our Delivery & Operations Manager supports our Service Delivery Managers and Operations team to make sure your experience with us is the best it can be. They’re also responsible for making continuous improvements to our processes and systems, including our web-based support solution — Infusion.
As always, excellent service from Fusion5.
Auckland Airport Ltd
The team were superb! Saved me from having a very bad day - understood the problem and demonstrated excellent problem solving to get it fixed. Much appreciated!
Thames-Coromandel District Council
Fusion5 always solves my issues in a timely manner. I appreciate their assistance and patience with me.
Catholic Education Diocese of Bathurst
Very quick and very professional. Experts on our product, always resolve our issues, and are able to advise alternate solutions when necessary.
Perth Clinic Trust
Perfect result and great quick response to issue with easy instructions.
Racing Victoria
