Fusion5 has worked with a range of professional services organisations over the years. We’ve helped them adopt right-fit cloud technologies that help them improve customer relationships, attract the skilled people they need, increase internal productivity, decrease project costs, build transparency, and drive profitability.
Professional service with a smile has never been more important. As customer demands and expectations continue to increase, embracing the right technology is critical to your success and profitability.
As a professional services organisation, we live and breathe the same issues as you. What happens to you, happens to us, so we have a vested interest in your success. Fusion5 has the people, processes, and experience to advise you on the right technology for your business and to support your ongoing journey.
While it would be nice to think that the worst few years are behind us, new challenges continue to emerge. From understanding the true business case for AI in your organisation to responding to increased customer scrutiny of project pricing, working in an uncertain regulatory environment, and improving financial control and cyber resilience – the pressure never seems to ease.
Investing in the right technology solutions - from consulting business accounting software to ERP and automation software for professional services – will keep you lean, mean, transparent, and secure. Critically, your investment will also provide you with the smarts needed to prosper and grow. And having a partner who ‘gets’ you and your challenges, is just as important.
Keep my customers smiling (and coming back for more)
Work with a well-seasoned advisory partner – who lives and breathes your industry
What is project services automation?
Project Services Automation (PSA) provides your project managers with a single centralised platform to view, review, control and track project costs. All in real-time. This allows you to ensure your projects are on time, within budget, and above all, profitable.
PSA also allows you to allocate the right resources (based on their skills and availability) to the right project, and to capture every billable hour.
What are the key features of PSA software?
The features of different PSA software systems will vary by vendor, but typically include:
What’s the difference between ERP and professional services automation software?
A standalone PSA typically focuses on a specific range of project, people, and profitability management capabilities (see the question above), whereas an ERP manages overall finances, CRM, HR and tangible assets, streamlines business processes, facilitates decision-making, and more.
To leverage the strength of both solutions, some vendors, such as NetSuite and Microsoft, offer Professional Services Automation as a fully integrated ERP module.
How to choose professional services software?
As with choosing any software solution, it’s essential to take a disciplined approach to understanding the requirements and goals of your professional services business. This is the most critical first step.
This process should establish your primary business objectives and ‘must have’ functionality so you can align your needs against software capabilities and draw up a shortlist. The partner question is also an important one, as your choice can determine the success of your project – from what the implementation delivers as a working solution to how your people accept the new solution.
What are the benefits of a CRM for professional services?
Happy customers are at the very heart of any successful professional services business. A CRM (customer relationship management) solution enables you to see and manage everything to do with your customers from one place – including their history with you, past sales or engagements, support tickets, communication preferences, and other contacts within their organisation.
Using a CRM will ensure you retain valuable knowledge, should an employee leave your business, and improve efficiency, as all customer information is stored in one place.
