Enterprise Service Management (ESM) applies IT service management practices to other departments to enhance service performance, cost, and quality.
Why choose Fusion5 and Xurrent
Discover how Fusion5 and Xurrent can transform your business operations.
Managing multiple service management tools can be challenging and time-consuming. Our partnership with Xurrent enables you to streamline your enterprise service management, ensuring seamless integration, enhanced efficiency, and improved service delivery.
Unified platform
Integrate all your service management processes into a single platform. With Xurrent’s comprehensive solution, you can manage workflows, automate tasks, and ensure all your services are aligned with your business objectives
Enhanced collaboration
Boost team productivity and collaboration across departments. Xurrent’s intuitive interface and advanced collaboration tools make it easy for teams to work together, share information, and resolve issues faster.
Improved service delivery
Deliver exceptional service to your customers with our integrated service management solutions. Monitor performance, track SLAs, and ensure your team meets customer expectations every time.
A reputable partnership
By leveraging our partnership with Xurrent (formerly 4me), Fusion5 ensures that you not only streamline your service management but also enhance collaboration and deliver superior service to your customers. Our integrated solutions are designed to meet your unique business needs and drive your success.
Xurrent was affordable, fit for purpose, and ultimately value for money. Their roadmap and their vision aligned with our approach.
Marcos Baez, Manager of Information Technology, Shellharbour City Council
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Frequently asked questions
What is Enterprise Service Management (ESM)?
Why is enterprise service management important?
ESM improves consistency in employee experience by standardising how issues are handled, requests are fulfilled, and information is provided across the organisation.
Benefits of Enterprise Service Management?
- Improved employee productivity
- Enhanced visibility and accountability
- Seamless service level management
- Process automation
- Positive impact on risk, cost, and control
What does service management include?
Service management should include:
- Service portfolio management
- Service level management
- Service cost and quality tracking
- Service continuity management
- Incident & case management
- Problem & risk management
- Change & release management
- Project & portfolio management
- Financial management
- Configuration & asset management
- Knowledge management
Service Integration and Management (SIAM) manages all service providers critical to an organisation’s services, ensuring seamless integration and accountability.
Why is SIAM needed for an organisation?
SIAM helps manage the complexities of federated services, ensuring resilience and minimising disruption during service provider transitions.
IT service management (ITSM) manages and presents all IT services to the enterprise, following ITIL framework recommendations.
What can Xurrent do for my organisation?
Xurrent combines ITSM, ESM, and SIAM in one platform, saving time, money, and effort while enhancing user satisfaction.
How Xurrent provides complete visibility and control of service cost and quality?
Xurrent’s architecture links every feature to a service, providing real-time visibility and tracking, continuous feedback, and user sentiment analysis.
How do you save IT service costs with Xurrent?
Xurrent automates repeatable tasks, providing visibility into service costs and freeing IT resources for high-value projects.
Are you in complete control of the cost of each service you provide?
Control is achieved if you can report in real-time on:
- SLA target and performance
- User satisfaction
- User rating
- Actual cost
- Risk score
Which departments use Xurrent in an organisation?
Any department that needs to respond to issues, fulfill requests, provide information, or handle cases can benefit from Xurrent, typically starting with IT.
How quickly can Xurrent be implemented?
Xurrent can be up and running in three to five weeks.
What is the cost structure of Xurrent?
Xurrent offers a consumption-based subscription model, ensuring you only pay for what you use.
Can Xurrent integrate with other tools and systems?
Yes, Xurrent provides strong integration capabilities, allowing seamless operation with other tools and systems.
How does Xurrent ensure data privacy and security?
Xurrent incorporates strong data privacy controls to protect sensitive information and ensure compliance with regulations.
